Terms of Service

1. Acceptance of Terms

By accessing or using the Zovik.ai platform and related services (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Zovik.ai is a software-as-a-service (SaaS) analytics platform that unifies eCommerce and advertising data from Shopify, WooCommerce, Google Ads, and Meta Ads into a single dashboard with AI-powered insights and recommendations.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will make commercially reasonable efforts to notify you of material changes.

3. User Accounts

• You must provide accurate, complete, and current information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You must notify us immediately at legal@zovik.ai if you suspect unauthorized access to your account.
• You may not share account credentials or allow multiple individuals to use a single-user account.
• You must be at least 16 years of age to create an account and use the Service.

4. Free Trial

Zovik.ai offers a 14-day free trial of the Service. During the trial period:

• No credit card is required to start the trial.
• You will have access to the full features of your selected plan.
• At the end of the trial period, you must subscribe to a paid plan to continue using the Service.
• If you do not subscribe, your account will be downgraded and access to premium features will be restricted.
• We reserve the right to modify or discontinue the free trial offer at any time.

5. Subscription and Payment

• The Service is offered on a monthly or annual subscription basis. Annual subscriptions are billed upfront for the full year.
• All subscriptions auto-renew at the end of each billing cycle unless you cancel before the renewal date.
• Prices are listed on our pricing page and may be updated with 30 days' prior notice. Price changes will take effect at your next billing cycle.
• All fees are non-refundable except where required by applicable law or as otherwise stated in these Terms.
• You are responsible for all applicable taxes. Stated prices do not include taxes unless otherwise indicated.
• If payment fails, we will attempt to charge your payment method again. If payment is not resolved within 14 days, we may suspend your account.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorized access to the Service, other accounts, or related systems or networks.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Use the Service to transmit malware, viruses, or other harmful code.
• Interfere with or disrupt the integrity or performance of the Service.
• Use automated means (bots, scrapers, etc.) to access the Service except through our official APIs.
• Resell, sublicense, or redistribute the Service without our written consent.
• Use the Service to collect, store, or process data in a manner that violates any third party's privacy rights.

7. Data Ownership

Your data is yours.You retain all rights, title, and interest in and to any data you submit, upload, or connect through the Service (“User Data”).

• You grant Zovik.ai a limited, non-exclusive license to process your User Data solely for the purpose of providing and improving the Service.
• We will not sell, rent, or share your User Data with third parties except as described in our Privacy Policy.
• Upon termination of your account, you may request an export of your User Data. We will make your data available for export for 30 days following termination.

8. Intellectual Property

The Service, including all software, algorithms, user interfaces, designs, documentation, AI models, and branding, is the exclusive property of Zovik.ai and is protected by intellectual property laws.

• These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.
• Insights, reports, and analytics generated by the Service based on your User Data are provided to you for your use. However, the underlying algorithms and models remain our property.
• Any feedback, suggestions, or ideas you provide about the Service may be used by us without obligation to you.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Zovik.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid to Zovik.ai in the 12 months preceding the claim.
• We do not guarantee that AI-generated insights or recommendations will be accurate, complete, or suitable for your specific business decisions. You are solely responsible for actions taken based on the Service's outputs.

10. Indemnification

You agree to indemnify, defend, and hold harmless Zovik.ai, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any applicable law or third-party rights.
• Any data you submit or connect to the Service that infringes on third-party rights.

11. Termination

• You may cancel your subscription and terminate your account at any time through your account settings or by contacting support.
• We may suspend or terminate your account if you violate these Terms, fail to pay fees when due, or if required by law.
• Upon termination, your right to access the Service ceases immediately. Your data will be retained for 30 days to allow export, after which it will be permanently deleted in accordance with our Privacy Policy.
• Sections that by their nature should survive termination will survive, including intellectual property, limitation of liability, indemnification, and governing law.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law principles.

Any disputes arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date. For material changes, we will also notify you via email or through the Service.

Your continued use of the Service after changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and cancel your account.

14. Miscellaneous

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zovik.ai regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force and effect.
• Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights without restriction.

15. Contact Us

If you have questions about these Terms, contact us at: